MCs:    Session 1 - David Gilmore, Director - Execution - EvacServices 

             Session 2 - Ashley Austin, Global Customer Development Director - Urbanise   

Morning Session 1 – Current Best Practice in Managing Maintenance Contracts in FM

Maintenance management is a key component of the FM function. Maintenance of assets and equipment is directly related to their effective and efficient operation and, in fact, overall lifecycle. A large proportion of maintenance is now outsourced to drive organisational efficiency and to improve the productivity of assets. This topic allows us to discuss opportunities to improve the value participants achieve from their maintenance contracts or in-house operations.

This session will provide information on best practices within tertiary and commercial real estate for strategies to achieve high performance through maintenance contracting. This will include both reactive and planned maintenance.

SPEAKERS:   Clint Francis, National Manager, Building Services - The GPT Group
                       "Partnership = Performance"
                       Brad Robbins, Managing Director, Operations, Defence & FMO - BGIS
    Presentation TBA
                       Jo Teagle, Partner, Major Projects & Construction - Clayton UTZ
                      "Strategies to address Maintenance Contractor Insolvency - the Risks and the Reality"

KEYNOTE:     Lisa Hinde, Head of Sustainability Real Estate Management Services - Colliers
                       "Overview of the Health-Safety Framework & Implications for Facilities Managers"

 PANEL:         Managing Maintenance Contracts in FM - Partnerships in Practice - Featuring above speakers

Afternoon Session 2 – The Future of Monitoring Contract Performance in FM

The outsourcing of non-core services, such as maintenance, is becoming commonplace within the FM industry. The opportunity to better understand the contracting environment and how to manage performance most effectively is imperative for an organisation to achieve excellent maintenance outcomes. Different systems and structures to monitor contract performance have achieved vastly different results.

This session will explore the different ways to monitor contract performance and provide an overview of contemporary performance monitoring strategies from an essential services sign-off perspective.

SPEAKERS:    Kristy Keech, National Operations Manager - AESC
                        "Essential Services Maintenance and Documentation Requirements"
                        Paul Gilmore, Executive Manager Group Business Development - AG Coombs 
                        "Do Facility Managers Dream of Digital Technicians?"
                        Glenn Talbot, Managing Director - Verified
                        "Managing The Moving Parts"

PANEL:            Monitoring Contract Performance in FM - Featuring above speakers

KEYNOTE: (UK Live Stream) - Richard Davies, Managing Director - Evbex Consulting
“Effective Measurement of Maintenance Performance and the Emergency of Sustainability within FM"  - includes 20 minute Q&A


  Session 1 - David Gilmore, Director - Execution - EvacServices 
EvacServices helps businesses implement and maintain Emergency Plans, as well as train Emergency Response Teams, Emergency Control Organisations and facility occupants to respond to emergency situations. This provides David with the opportunity to work with some of the biggest brands in the country, such as Investa, Knight Frank, RMIT University, CSU, CBRE, and Red Bull. With a clear customer focus and the backing of a goal-oriented team of professional consultants, David has designed and certified Emergency Plans for Federal, State and Local Government organisations, as well as the private sector across most types of facilities covering major infrastructure projects, industrial, manufacturing, commercial and retail facilities.

  Session 2 - Ashley Austin,
Global Customer Development Director - Urbanise
With more than 15 years managing key accounts and large projects across the property, design and facilities sector, Ashley Austin is the Global Customer Development Director of Urbanise and is responsible for implementing and driving all sales, branding and marketing facets of the business within the APAC bubble. Prior to his current role, Ashley was the CEO of the Wolf Group in Oman, where he was responsible for establishing and developing businesses in the Middle East, the United Kingdom, and Australia. After building his career throughout London, Dubai, and Oman, Ashley returned to Melbourne to join Urbanise in 2014, coinciding with the company’s entry onto the ASX. 


KEYNOTE:  Lisa Hinde, Head of Sustainability Real Estate Management Services - Colliers

Lisa is Head of Sustainability at Colliers for the Real Estate Management Services (REMS) team and her key focus is developing long term sustainability, health and wellbeing strategies to support her colleagues and Clients' ambitions. This involves holistic planning and management of new and existing asset performance using industry best practice. She builds strategies by drawing on her extensive experience with sustainability, health and wellbeing tools such as Green Star, the WELL Building standard, Climate Active (net zero / carbon neutral) and Circular Economy principles.Her work is globally recognised as enabling scalable solutions to complex challenges in the built environment. As a natural collaborator, she has a keen interest in developing practical strategies to assist with a streamlined application of sustainability initiatives, translating executive goals into hands on implementation.

 KEYNOTE:  (UK) - Richard Davies, Managing Director - Evbex Consulting

Richard is the CEO and Founder of Evolve Business Excellence (Evbex). Richard lives in Cardiff, United Kingdom and Evbex provides global FM advisory, consultancy, PropTech, R&D and Training.  He has a master’s degree in Facilities Management and has a construction, engineering and facilities management background spanning 34 years.  He is part of the British Standards Institution FM and Innovation committees and is part of ISO’s FM committee. He is a visiting lecturer at many universities. Richard has a passion for measuring FM performance and developed the Quality-Value index as a way of benchmarking current performance and directing an organisation towards the optimum ‘best value’ solution through best practice approaches. He is currently integrating sustainability into FM in a way that has never been done before. He will discuss these concepts and practices during his talk.

   Jo Teagle, Partner Major Projects & Clayton UTZ

Jo is a Partner in the Major Projects and Construction practice group at Clayton Utz and is a specialist in procurement, construction and facilities management and maintenance contracting.  She acts for asset owners across all aspects of facilities management including the procurement and outsourcing of services across a wide range of assets, such as social housing, Defence, energy, prisons and courts, and commercial property.   Jo is also a work health and safety specialist.

 Glenn Talbot, Managing Director - Verified

Glenn Talbot is the founder and Managing Director of Verified, Australia’s leading SaaS model for managing building compliance, maintenance tracking, visitor management, and OH&S safety verification. He has been General Manager of some of Australia’s leading service providers, has managed manufacturing facilities in Australia and New Zealand, and been responsible for national and international product distribution. Technically he holds an Associate Diploma in Applied Science and remains as an Independent Chair for Australian Standards, Chairing committee FP-001, the committee responsible for the development of AS 1851 “Routine Service of fire protection systems and equipment”.  He has been a volunteer Board member and President of a successful not-for-profit industry association.

Kristy Keech, National Operations Manager - AESC

With a career spanning over 16 years, Kristy is the Queensland State Manager at AESC and plays a pivotal role in the national operations for the business.  Kristy oversees several AESC's national client accounts, utilising her extensive industry knowledge to ensure the facilitation of their building compliance.   Kristy provides clients and the industry with comprehensive advice and information on all aspect of fire safety, ensuring building compliance and adherence to all relevant Regulatory requirements.  

 Paul Gilmore, Executive Manager Group Business Development - AG Coombs

Paul has held various senior executive management roles in private and public (ASX100) companies and has led the development of innovative facilities management and maintenance delivery models which have driven higher quality service outcomes, efficiencies and reduced ongoing costs.

Clint Francis, National Manager, Building Services - The GPT Group

Commencing in 1999 Clint has forged a career in the built environment. Delivering results in various roles from Operations Manager, Regional Facilities Manager QLD and, most recently in his current role, as National Manager, Building Services, with The GPT Group. Clint has been fortunate to gain a wealth of experience.  His tenures have exposed him to a vast array of Facilities; Shopping Centres, Commercial Office and Industrial sites.
More speaker bios to come soon...



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